FAQ

How does the order process work?

All orders need to be placed by 10:00am Tuesday morning for a delivery Wednesday afternoon. Any orders placed after this time will be allocated and delivered the following Wednesday.

How do I order a subscription?

Add your products to the cart as normal, then when viewing your shopping cart, there is an option to turn your order into a recurring purchase.

Once on a subscription plan, your order is placed automatically early Tuesday morning for delivery or pickup Wednesday as usual. So any tweaks to your order need to happen before Tuesday.

You can log in and modify your subscription at any time, add some more optional extras, remove something from last week, its all at your fingertips. If you have any questions please let us know!

How do I edit my subscription?

You can login via the My Account page to manage your subscription.

Your order is placed automatically early Tuesday morning for delivery or pickup Wednesday as usual. So any tweaks to your order need to happen before Tuesday.

Where is the Click and Collect point?

You can collect your order on the Wednesday between 4-5pm in Samford Village.

The address is currently a residential address which will be provided on the bottom of your order confirmation.

Can I build my own box?

You sure can! You don’t have to purchase a set produce box, many of our customers build their own from our list of optional extras.

Simply browse through the site, add your items to the cart then checkout and we will box them up for you for collection or delivery.

How much is delivery?

Delivery prices start at $10 and are calculated based on km’s from Samford Village